Play Smart, Stay in Control — wagi Responsible Gaming

You can set a daily, weekly, or monthly deposit cap on your wagi account at any time. Once a limit is in place, it takes effect immediately and cannot be raised for 24 hours — giving you a real cooling-off window. This is one of the most effective ways to make sure your gaming spend stays within a budget you are comfortable with. Limits are set in Philippine pesos and can be adjusted downward instantly. If you want to increase a limit, the change only applies after the waiting period has passed, so impulse decisions are naturally slowed down.

It is easy to lose track of time when you are enjoying a game, so wagi lets you set session duration reminders that alert you when you have been playing for a set amount of time. You choose the interval — 30 minutes, one hour, or longer — and a notification will appear on screen when that time is up. You are always free to continue, but the reminder gives you a moment to pause and check in with yourself. Staying aware of how long you have been playing is a simple habit that makes a big difference over time. We encourage all Filipino players to use this feature as part of a healthy gaming routine.

If you feel like you need a short step away from gaming, the Take a Break feature lets you pause your account for a period of your choosing — from 24 hours up to several weeks. During a break, you will not be able to log in or place any bets, and no promotional messages will be sent to you. The break activates immediately once you confirm it, and it cannot be cancelled early. This is a lighter option than full self-exclusion and is ideal for players who just want a reset without permanently closing their account. You can set a break directly from your account settings at any time.

Self-exclusion is available for any player who feels that gaming is no longer something they can manage safely. When you self-exclude, your account is closed for a minimum period of six months, and you will not be able to register a new account during that time. All pending withdrawals will be processed and returned to you, and your data will be handled in accordance with our Privacy Policy. We take self-exclusion requests seriously and process them promptly — usually within one business day. If you are unsure whether self-exclusion is right for you, please reach out to our support team at [email protected] before making a decision.

Your full transaction and gaming activity history is available in your account dashboard at any time. You can review how much you have deposited, wagered, and withdrawn over any period, which makes it straightforward to see your real spending patterns at a glance. Transparency about your own activity is one of the most powerful responsible gaming tools available. We recommend checking your history regularly — especially if you are trying to stick to a budget. If anything in your history concerns you, our support team is ready to help you understand your options.

If you or someone you know is struggling with problem gambling, you do not have to face it alone. Our support team at [email protected] is available around the clock and can connect you with professional resources in the Philippines. We work alongside local organisations that provide confidential counselling and assistance for players and their families. Reaching out is a sign of strength, not weakness, and we will always treat your enquiry with complete discretion and respect. No judgement — just practical help when you need it most.