wagi Privacy Policy – Here's Exactly How We Handle Your Data

When you register and use the wagi platform, we collect certain personal information that is necessary to operate your account and deliver our services to you as a player in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or requesting withdrawals in Philippine pesos. We also collect account activity data — such as your login history, betting records, game session data, and transaction history — which helps us maintain the security and integrity of your account. If you contact our support team, we may retain records of that communication, including any documents you submit for identity verification purposes. Technical data such as your IP address, device type, browser version, and approximate location may also be collected automatically when you access the platform, and this information is used for fraud prevention, security monitoring, and improving platform performance. We do not collect sensitive personal information beyond what is strictly necessary for account operation and regulatory compliance. All data collection is carried out in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines.

The personal information we collect is used primarily to create and manage your wagi account, process your deposits and withdrawals, verify your identity, and ensure that you meet the eligibility requirements for players in the Philippines — including the minimum age of 21. We use your contact details to send you important account notifications, security alerts, and responses to support enquiries; we do not send unsolicited marketing messages without your consent. Your activity data helps us detect and prevent fraudulent behaviour, protect the platform from abuse, and ensure that all players enjoy a fair and secure gaming environment. We may use aggregated, anonymised data for internal analytics and platform improvement purposes — this data cannot be used to identify you personally. In some cases, we are required by law or by our regulatory obligations to process and retain certain data, and we will do so only to the extent required. We will never use your personal information to make automated decisions that significantly affect you without providing a means for human review. If you have questions about how your data is being used, you can reach our team at [email protected] at any time.

wagi does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — full stop. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure partners; these providers are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we may be required to disclose your information to government authorities, regulatory bodies, or law enforcement agencies in the Philippines if we receive a lawful request or are under a legal obligation to do so. If wagi undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. All third-party partners we work with are required to maintain data protection standards consistent with applicable Philippine law. We do not share your data with any entity outside of these defined categories, and we review our data-sharing arrangements regularly to ensure ongoing compliance. Your trust is something we take seriously, and we are committed to being transparent about every party that may have access to your information.

Under the Philippine Data Privacy Act of 2012, you have a number of rights in relation to the personal information we hold about you, and wagi is committed to honouring those rights in full. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you by submitting a request to [email protected], and we will respond within a reasonable timeframe. You also have the right to correct any inaccurate or incomplete information in your account, and you can update most details directly through your account settings. If you believe your data has been processed unlawfully or that we have breached our obligations under applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You may also request the deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose for which it was collected — subject to any legal retention obligations we are required to fulfil. To exercise any of these rights, please contact us at [email protected] with your full name and account details so that we can verify your identity and process your request promptly.

The wagi platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to help us understand how players interact with the site so that we can continue to improve the experience. Essential cookies are required for the platform to operate — for example, to keep you logged in during a session — and cannot be disabled without affecting your ability to use the service. We may also use analytics cookies to collect anonymised data about how pages are accessed and navigated; this data is used internally and is not linked to your personal identity. You can manage your cookie preferences through your browser settings, and most modern browsers allow you to block or delete cookies at any time. Please note that disabling certain cookies may affect the functionality of some features on the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. If you have questions about our use of cookies, please contact us at [email protected].

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in order to fulfil our legal, regulatory, and contractual obligations. Transaction records and identity verification documents may be retained for a minimum period as required by applicable Philippine anti-money laundering regulations and gaming compliance requirements. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it in accordance with our internal data management procedures. If you request the closure of your account, we will begin the process of removing your personal data from our active systems, though some information may be retained in archived form for the period required by law. We review our data retention practices regularly to ensure that we are not holding information for longer than is necessary. If you have specific questions about how long a particular category of your data is retained, please contact us at [email protected] and we will provide a clear answer.